Business growth consulting
For businesses whose growth has stalled. We look at how you operate today and work with you to find what is holding the business back and what to change.
Services
Consulting on people, sales and customer service
Four focus areas for small businesses that are stuck. Pick the one that hurts most, or talk to us about all of them.
Most asked for
Hiring and people management consulting
For small businesses that struggle to bring people on and keep them. We review how you find, assess, onboard and manage staff, and help you build a process you can repeat.
Sales team performance consulting
For businesses whose sales team is not hitting its numbers. We look at how leads are worked, how targets are set and how salespeople are coached, and help you raise the standard across the team.
Customer service process consulting
For businesses whose customer service is broken or depends on whoever is available. We find where requests stall and complaints repeat, then set up clear processes so customers get a consistent experience.
In practice
What the work covers
Each engagement ends with a process your team can run without us.
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Hiring
Clear job descriptions, a consistent interview process and an onboarding plan, so new hires know what is expected from day one.
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Managing people
Defined roles, regular check-ins and simple ways to track performance, so managers spend less time chasing and more time leading.
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Sales performance
A shared process for working leads, targets people can see and a coaching routine that helps every salesperson improve, not only the top performers.
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Customer service
Response standards, a clear path for escalations and a way to learn from complaints, so problems get fixed once.
The full list
Everything we do
Other
- Business growth consulting
- Hiring and people management consulting
- Sales team performance consulting
- Customer service process consulting
Questions
Common questions
Who do you work with?
Small businesses stuck with limited growth, hiring, people management, sales and customer service processes.
What do you help with?
Hiring and managing people, sales team performance, customer service processes and business growth.
Can you help with managing staff, not just hiring?
Yes. We help set roles, regular check-ins and performance routines, so managers can lead the team they have.
Do you work with sales teams?
Yes. We look at how leads are worked, how targets are set and how salespeople are coached, and help raise performance across the whole team.
Our customer service process exists but is not working. Can you help?
We can start there. We find where requests stall or complaints repeat, and rework the process from that point.
Where are you based?
We are based in Miami, Florida.
How long have you been in business?
ALT Consulting started in 2019.
How do I get in touch?
Email us at team@altconsultingpros.io and tell us where your business is stuck.
Next step
Stuck on growth, hiring, sales or service?
Email us at team@altconsultingpros.io. Tell us whether hiring, managing people, sales or customer service is holding your business back.